Waiter / Steward
by Rishabh Chaturvedi
March 12, 2019
A waiter, or steward, is supposed to take orders of food and drinks from customers properly, bringing the proper order to them and generally provide excellent wait service. Stewards are also supposed to meet and greet customers visiting the establishment and escort them to their seats, tell them about the restaurant specials, recommended food items and also, encourage them to try new things. Waiters have one of the biggest influence on a customer’s overview of the restaurant.
- Greeting customers
- Guiding customers to their seats
- Taking orders and conveying them to the kitchen properly
- Giving information to the customer about the menu, specials and other details about the restaurant
- Making the customer feel welcome and comfortable
- Understanding and solving customer’s problems, if any
What does an employer look for in a waiter?
Although the job does not require any particular degree, there are some qualifications that can get a fresher a great job. These are-
- Diploma from National Council for Hotel Management and Catering Technology(NCHMCT)
- Degree from Institute of Hotel Management(IHM)
- Various training programs run by organisations
- Skill Certificate from National Skill Development Council(NSDC)
Apart from qualifications and experience, an employer would want ideal candidates to have a lot of soft-skill like-
- Problem solving ability
- Knowledge of English
- Knowledge of local language
- Ability to persuade customers and make them feel comfortable
- Communications skill
What is the uniform of a waiter?
Waiters are usually dressed in the uniform that is prescribed by the employing organisation. One thing that all good waiters should have is a note pad, pen and a lighter. Generally, waiters are expected to wear-
- White shirt
- Black trousers
- Black shoes
- Black tie
Where are the jobs available?
Waiters are required wherever food is to be served. Applicants can apply in restaurants, cruise ships, hotels, catering companies and a lot of other places.
Do’s and Don’ts of the job-
- Always make sure that the correct order is forwarded
- Always listen to the customer’s requests
- Always be polite but be ready to diffuse tense situations
- Never argue with customers
- Never be rude to anyone within the restaurant premises
- Never tell the customer that they do not understand taste